Contact Us

Term & Conditions

Terms & Conditions for the use of Services offered by Treat In India Healthcare Private Limited:

Treat In India Healthcare Private Limited Services Agreement/Terms And Conditions Documentation

  1. Treat In India Healthcare (operator Medical Tourism India) does not control or operate any Treating Institution, neither does it operate or control any facility or service provided by the Treating Institution mentioned in the Packages offered. TiI takes care in selecting all the ingredients in the Package and has no control whatsoever in running the Treating Institution and hence, TiI shall not be made liable / responsible for any delay, default, failure, improper services / deficiency in services provided by the Treating Institution and/or for any injury, sickness, accident, discomfort, death, loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in services, of the management or employees of the Treating Institution.

  2. Overview: By using www.treatinindia.com – TiI Company’s Online Web site for Medical Tourism/ Medical Market place, you hereby agree to be bound by all of the terms and conditions contained in this User Agreement ("Agreement"). www.treatinindia.com ("TiI") reserves the right at its discretion to change the Terms of this Agreement and will provide notice of any such changes by online posting. Your continued use of TiI’s Online Web site after the posting of any notice of change in terms shall constitute your agreement to be bound by any such changes.

  3. Definitions: www.Treatinindia.com includes all medical portal sites owned and operated by the Treat In India including medical-portals on Medical Treatments, Medical tourism, Medical Market Places, online medical management systems, or such other website contents as may be added time to time in this portal

  4. Terms & Conditions Of Patient Medical Treatment Booking In India: The Participant / Patient or his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient shall read carefully the terms and conditions mentioned herein before filling and signing the registration form. The terms and conditions as set out in the registration form are also set out in the Package quote, a copy of which has been provided to the Participant / Patient or his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient. The Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) shall sign this document. The signing of the terms & conditions document by the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) shall mean acceptance in totality of the terms and conditions contained herein by the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient). The signed terms & conditions documents with payment receipt shall be binding on the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) and shall constitute a contract between Travel India Company and the Participant / Patient (and his / her family / members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) on the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) signing the terms and conditions document and making payment towards the Package.

  5. TiI does not control or operate any Treating Institution, neither does it operate or control any facility or service provided by the Treating Institution mentioned in the Medical Treatment Package. TiI takes care in selecting all the ingredients in the Medical Tourism Package and has no control whatsoever in running the Treating Institution and hence, TiI can not be made liable / responsible for any delay, default, failure, improper services / deficiency in services provided by the Treating Institution and / or for any injury, sickness, accident, discomfort, death, loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in services, of the management or employees of the Treating Institution.

  6. Treating Institutions: The Treating Institution shall be solely responsible for all treatment to be provided by it to the Participants / Patient, including but not limited to surgical, medical, wellness, beauty and all related queries, opinions and complications and TiI shall not be responsible for the same.

  7. Any emergency, complication or medical requirement, of whatsoever nature, arising with regard to the Participant / Patient’s treatment due to the Participant / Patient’s present or past illness or the side effects / allergy of / to drugs or lack of adequate treatment, pre, during or post treatment will be the absolute responsibility of the Treating Institution and / or the treating Doctor, as the case may be, and TiI shall not be responsible for the same.

  8. If the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) has any complaint in respect of the services rendered by the Treating Institution, he / they should forward such complaints directly to the Treating Institution without any recourse to TiI.

  9. Listed Tour / Travel services: You can choose any tour / travel services such as transfers / cab Services / hotel booking / guest house booking / service apartment booking / air and or train tickets, translator services / recuperative holidays etc. to be combined with your Healthcare package and TiI would be pleased to provide you the same. You are welcome to ask further details on tours, services offered, cost and terms offered by our company’s Leisure Holidays department.

  10. Other services: You can choose from wide range of other services provided by Treat In India during your visit to India and are welcome to ask for the further details on services offered, their cost and terms.

  11. Treat In India Healthcare packages: The Healthcare packages offered by TiI in association with the premier Healthcare providers will be provided on the following Terms and Conditions.

  12. Medical Evaluation and Quotation estimate: TiI arranges for you complementary e-mail consultations with the Healthcare professional after receiving the medical history form and diagnostic reports from you. TiI suggests you to ask the attending consultant / Doctor's all the questions you may have, during these consultations. The initial consultations would be complementary and you and the Healthcare professional are under no obligation until after your pre-treatment consultation.

  13. TiI reminds you that all kind of Healthcare procedures, transplants, replacements or surgical or otherwise carry certain risks and therefore you and the Healthcare professional have to agree about the anticipated outcome of the procedure to be undertaken.

  14. After the initial pre-treatment consultations and evaluation of medical records, TiI would quote you the cost of the procedure. The quotation would include only the services detailed in it. If any non-predicted costs appear after the face-to-face consultations and subsequent pre-treatment medical examination or diagnostic report once you are in India, they will be properly detailed in order to obtain your authorization and consent. Before the procedure you are required to pay for full procedure / treatment cost to the treating institution via us to book services on confirmed basis / medical consultants appointment / operation theatre booking / nursing care / hospital ward or room booking and other related medical teams appointment for your / patients treatment on firm basis at the treating institution.

  15. The quotation presented would not include:

    1. Insurance and any additional medical expenses for the medications or procedures in case of unforeseen complications. Make sure you discuss this with the Doctor before the procedure and or advised to take medical as well as travel insurance before arriving into India for your medical treatment.

    2. International Airfare / International or Domestic Air tickets / India Visa etc. are not included in the quotation.

  16. Payment mode and terms:

    1. Payment Stages:

      1. On getting your approval for the treatment – 25% of the total quotation estimate in Advance (Non- refundable).

      2. 30 days prior to arrival into India – Balance 75 % of the total quotation estimate.

      3. Also note that, in some critical cases it is mandatory to pay full amount thus quoted for booking medical treatment / procedure services on priority / emergency basis and will be binding on the patient to pay TiI full advance payments.

    2. TiI’s Cancellation Policy:

      Cancellation notice time given to TiI

      Non-refundable amount

       

      More than 15 days before the trip

      25%

      7-14 days before the trip

      35%

      2-6 days before the trip

      45%

      1 day before the trip

      50%

      Once in India, if the treatment or booked Hotel Room or post hospital Recuperative Holidays is cancelled then following non refundable amount over given cost estimates will apply.

      For medical reasons

      25%

      Due to patient’s decision

      100%

    3. Refund: In regard to refund of unused / unutilized services (which are paid for and cancelled in advance), the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 3-5 weeks due to Indian banking procedure/ approval purposes.

  17. Travel and Tour Services: Treat In India’s Leisure Holidays department shall not be responsible for any delays & alterations in the program or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.

  18. We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferage's, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

  19. All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or during the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort, general well being and convenience.

  20. We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country before commencing travel. All baggage’s & personal property/s at all times are at the client's risk.

  21. In case of changes in the rates quoted by hotel and airlines, we can change the rates quoted according to the modifications by hotels or airlines without any prior notice. All hotel bookings are based on usual check in and check-out time of the hotels until unless indicated in the itinerary.

  22. Indemnity: You agree to indemnity and hold TiI, it’s directors, subsidiaries, affiliates, officers, agents and other partners and employees harmless from any loss, liability, claim or demand, including reasonably attorney fees made by any third party due to or arising out of your use of the service in violation of this agreement and / or any breach of your representation and warranties set forth above.

  23. Discrepancies: In case of Medical discrepancy or conflict for immutability of malpractice carried out by the patient, all the concerned parties establish and agree that all judicial action must be carried out by the patient towards the medical professional / healthcare centre / hospital only within the jurisdiction of the Delhi, India, and that action will not be extended towards www.treatinindia.com, it’s managing company Treat In India Healthcare Private Limited or any of it’s directors and employees since it is a company that puts at the disposition of the patient different professional options through listing their services without exercising / practicing medicine professionally.

  24. Disputes: If there is any dispute about or involving the web site and / or the service, by using this web site, you agree that the dispute will be governed by the laws of the State of Delhi, India without regard to it’s conflict of law provisions. You agree to personal jurisdiction by and venue in the state and central courts of Delhi, India.

  25. Acceptance of these terms

  26. ACCOUNT AND REGISTRATION

  27. To become a registered member at www.treatinindia.com, you need to open an account with us. Remember, it is the user’s responsibility to keep his/her password and account details confidential. You also agree to accept responsibility for all activities that occur under Your Account or Password. www.treatindina.com shall not be liable for any loss or damage, which may take place if the user fails to protect his/her account details or password. In case you notice suspicious activities that threaten disclosure of your account details, please contact us immediately at  care@treatinindia.com. If www.treatinindia.com has reason to believe that there is likely to be a breach of security or misuse of the website; then, we may ask you to change your password or, we may also, deactivate your account without your consent. 

  28. You also agree to: Provide accurate, current and complete information about yourself, known as “Registration Data”, while registering as a new user on www.treatinindia.com. The information required to register at our website shall comprise of, but not limiting to:

    1. Name;

    2. User ID;

    3. Email address;

    4. Address (including country and ZIP/postal code);

    5. Gender;

    6. Age;

    7. Phone number;

    8. Password chosen by the User;

    9. Valid financial account information; and

    10. Other details as the User may volunteer.

 

  1. Maintain and regularly update your Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if treatinindia.com has reasonable grounds to suspect that such information is untrue, inaccurate, and not updated; then, this may result in the termination of your user membership at www.Treatinindia.com.

  2. Maintenance: This website may at its sole discretion and without assigning any reason whatsoever at any time deactivate or/and suspend the User’s access to this website and/or the Services (as the case may be) without notice to carry out system maintenance or/and upgrading or/and testing or/and repairs or/and other related work. Without prejudice to any other provisions of this Agreement, this website shall not be liable for any loss or/and damage or/and costs or/and expense that the User may suffer or incur, as a result of such deactivation or/and suspension.

  3. Discontinuation or Modification to Services: This website reserves the unilateral right to add to /and/or change and/or delete and/or end the Service at anytime with or without notice to the User. There shall be no liability on behalf of this website to the User or any third party in case this website exercises its unilateral right to modify or discontinue the Service.

  4. You Agree and Confirm:

    1. That you will use the services provided by www.treatinindia.com, its affiliates, consultants and contracted companies for lawful purposes only and comply with all applicable laws and regulations while using this website and transacting on this website.

    2. That you will provide true, accurate, complete and current information in all instances when such information is requested from you. www.treatinindia.com reserves the right to confirm and validate the information and other details provided by you at any point of time. 

    3. If upon confirmation, your details are found not to be true (wholly or partly), treatinindia.com has the right, in its sole discretion, to reject the registration and debar you from using the Services of www.Treatinindia.com and / or other affiliated websites without prior intimation whatsoever.

    4. That you are using your prudent judgment while using www.Treatinindia.com.

  5. That you agree to use the Services only for purposes that are permitted by:

    1. The Terms set out herein and 

    2. Any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from India or other relevant countries).

  6. That you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).

  7. That unless you have been specifically permitted to do so in a separate agreement with this website, you agree that you will not reproduce, duplicate, copy, the content of this website for any purpose.

  8. That you are solely responsible for (and that this website has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which this website may suffer) of any such breach.

  9. Limitations of Usage: This Website cannot be used for any of the following purposes:

    1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, obscene, or otherwise objectionable material.

    2. Transmitting offensive materials that may violate relevant laws, regulations and ethics of pharmacy.

    3. Gaining unauthorised access to other computer systems.

    4. Interfering with any other person's use of the website, its features and services.

    5. Breaching any applicable laws.

    6. Interfering or disrupting networks or websites connected to www.treatinindia.com.

    7. Making, transmitting or storing electronic copies of copyrighted materials, design details and colours without the permission of the owner.

  10. Prohibited Actions:

    1. The User is restrained from allowing any person other than himself / herself to use the Service.

    2. The User undertakes not to resell or assign his/her rights or obligations under these Terms and Conditions. The User also agrees not to make any unauthorized commercial use of the Service.

    3. The User shall use the Service only for the purpose for which it is subscribed.

    4. The User shall comply with all applicable laws (and shall not contravene any applicable law) of India relating to the Services, including any regulation made pursuant thereto.

    5. The User shall not to print, download, duplicate or otherwise copy, delete, vary or amend or use any data or personal information posted by any User on this website except such data and information which are posted by the particular User himself.

    6. The User shall not share the Service with any person without the prior written approval of this website.

    7. The User shall not use the Service for any unlawful purpose including without limitation criminal purposes.

    8. The Service shall not be used to send or receive any message, which is offensive on moral, religious, racial or political grounds or of an abusive, indecent, obscene, defamatory or menacing nature.

    9. The User shall be prohibited in persistently sending messages or make postings on this website to any other User or third party who access this website without reasonable cause or for causing any threat or/and harassment or/and annoyance or/and anxiety or/and any other inconvenience whatsoever caused to any person.

    10. The User shall not infringe on any intellectual property rights of any person / organization or/and retain information in any computer system or otherwise with an intention to do so.

    11. The User agrees not make use of anyone else's Information other than as necessary to complete any this website transactions in which you are involved.

    12. The User shall not violate, or attempt to violate the security of this website and/or any website(s) linked to this website or gain un-authorized access to any information regarded as private by other Users or persons, including but without limitation, to accessing data and information not intended for them or logging onto a server or account which the User is not authorized to access, attempting to probe, scan or test the vulnerability of a system or network or attempting to breach security or authentication.

    13. The User shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful component into the internet or this website network system.

    14. The Users shall avail the services of this website or any other related website for lawful purposes alone. Transmission of information or/and conduct in violation of any applicable local or/and state or/and Central or/and foreign law or/and regulation is prohibited. This includes without limitation any unauthorized use of material protected by patent or/and copyright or/and trademark or/and other intellectual property right, material that is obscene or/and defamatory or/and libellous or/and constitutes an illegal threat, or/and violates rights of privacy or publicity, or/and violates export control laws.

  11. Communication: While using www.treatinindia.com you agree to communicate with us via electronic medium. We will communicate with you through e-mails, SMS and phone (mobile, landline or any other medium) for all purposes. You agree that all agreements, notices, disclosures and other communications that we provide you electronically, satisfy any legal requirement that such communications be in writing.

  12. Modification of Terms & Conditions of Service: We reserve the right to change these terms and conditions from time to time without informing you. It is your responsibility to review the company Terms & Conditions regularly. 
     

If you wish to terminate your account due to any modification in the Terms &

Conditions or any Policy of treatinindia.com, you may do so by sending an email, with the subject line "Termination", to the following email address:care@treatinindia.com

In the case of inconsistencies between these Terms & Conditions and any information included in off-line materials (for example, promotional materials and mailers), these Terms should always be referred.

 

  1. Termination and Refusal of Service: Treatinindia.com may, in its sole discretion, limit user activity by immediately suspending your membership, either temporarily or for an indefinite period without citing any reason. 

  2. This website may also terminate or block user membership, and/or refuse to allow user access to the site and/or services, or cancel orders, in the event, but not limited to:

    1. The user violates any or all the terms and conditions of this agreement and/or any policy of www.treatinindia.com.

    2. We discover that the user has provided inaccurate and incomplete information.

    3. The user attempts to dupe, denigrate, or abuse treatinindia.com by using the functionalities on the website.

    4. A user, once suspended or blocked may not register or attempt to register with us, or use www.treatinindia.com or any of its services in any manner whatsoever, until we reinstate the account of that user. Also in case of such termination, we reserve the right to recover any amount due and may take strict legal action, including but not limited to: a referral to the appropriate police or other authorities for commencing criminal or other proceedings against the user. 

    5. To terminate the User Agreement, you have to first discontinue your use of this website, its features and services. 

    6. To discontinue your use of this website, send us a mail, with “Termination” as your subject line, to care @treatinindia.com.

By the word “user” we mean “you, or anyone acting on your behalf or under your password”. 

    1. treatinindia.com may also, at its sole discretion and at its convenience, discontinue, suspend, modify, restrict or terminate the website or any part of it without issuing any notice to you or any other person.